pfSense Forum

pfSense English Support => General Questions => Topic started by: bel574 on February 06, 2018, 02:51:38 pm

Title: pfSense Gold & AutoConfigBackup
Post by: bel574 on February 06, 2018, 02:51:38 pm
Hello,

I would appreciate your advice on the following matter:

a) I was a pfSense Gold subscriber in 2017-2018 and was backing up 2 pfSense hosts;

b) the subscription has expired 2 weeks ago and after that one of those pfSense hosts has died;

c) I ordered a new  SG-3100 which will be here in several days, it comes with  a one year subscription to pfSense Gold;

My question is what should I do in order to be able to restore the previously saved config on the remote backup pfSense server to my new  SG-3100. I can renew the expired subscription right now and it will cover up to 10  hosts. But will I be able to get access to the previously saved backups after several weeks of inactivity?  If not then I would rather not to renew the subscription because the configuration has not changed for the last year - at all.
On the other hand, I am getting a new   SG-3100, pfSense Gold (which covers another 10 hosts) included. If I renew the subscription right away then it will be overkill since it will allow me to backup up to 20 hosts while I don't need it.


Thanks!
Title: Re: pfSense Gold & AutoConfigBackup
Post by: KOM on February 06, 2018, 03:45:15 pm
I think only Netgate could answer that definitively for you.

I'm guessing you didn't bother to keep a local backup of the configs?
Title: Re: pfSense Gold & AutoConfigBackup
Post by: bel574 on February 06, 2018, 03:59:04 pm
I think only Netgate could answer that definitively for you.

I'm guessing you didn't bother to keep a local backup of the configs?

Thanks for the answer. Believe you or not I have the local backup for the alive host and don't have for the died one. Plus if I had it I would simply restore the config from the local backup.

There is a catch22 regarding the idea to contact Netgate. To contact them I need to open a ticket. To open a ticket  I need at least "professional" level of subscription which I don't have.

They say: "To initiate chat, you must first register your pfSense Gold Subscription. Once activated, you will be able to log into the Support Portal and you will see the online chat option." But "chat option" is not even an option for "professional" subscription, it starts from "enterprise" only.   And finally: "If you elected not to get a paid support plan you may take advantage of various our community support resources:" - this is how I ended up at the forum.

Title: Re: pfSense Gold & AutoConfigBackup
Post by: johnpoz on February 06, 2018, 04:01:51 pm
You can always email them.. They are very responsive even without any current support..
Title: Re: pfSense Gold & AutoConfigBackup
Post by: Steve_B on February 06, 2018, 04:22:57 pm
As long as you renew with the same backup password as you used previously, you should have full access to your old backups. We have a fairly generous grace period for exactly this eventuality.

If you PM me with you username (no passwords please) I can double check for you.
Title: Re: pfSense Gold & AutoConfigBackup
Post by: KOM on February 07, 2018, 08:13:58 am
Quote
There is a catch22 regarding the idea to contact Netgate. To contact them I need to open a ticket.

Well, no.  As you have already discovered, the Netgate staff are quite active in these forums.  Your problem has already been addressed.