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Author Topic: Missing Serial Number in Console after Upgrade SG-4860  (Read 361 times)

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Offline landossa

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Missing Serial Number in Console after Upgrade SG-4860
« on: March 17, 2017, 09:12:28 pm »
Hello,

I upgraded to pfSense 2.3.3_1 today and also updated to the latest Netgate firmware from the command line.
Now it appears the serial number is missing in the console home page as follows:

Code: [Select]
System Netgate SG-4860
Serial: ����������

Any ideas how to get the Serial back in console?

thanks,
Ll

Offline wizz

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Re: Missing Serial Number in Console after Upgrade SG-4860
« Reply #1 on: March 17, 2017, 10:06:25 pm »
Same over here, after the upgrade of the firmware

From ADI_RCCVE-01.00.00.06-nodebug
to ADI_RCCVE-01.00.00.12-nodebug

Serial not appears anymore in the webGUI

System    Netgate SG-2440
Version 2.3.3-RELEASE-p1 (amd64) (updated since a week)

Offline vLANity

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Re: Missing Serial Number in Console after Upgrade SG-4860
« Reply #2 on: March 17, 2017, 10:12:31 pm »
Same over here, after the upgrade of the firmware

From ADI_RCCVE-01.00.00.06-nodebug
to ADI_RCCVE-01.00.00.12-nodebug

Serial not appears anymore in the webGUI

System    Netgate SG-2440
Version 2.3.3-RELEASE-p1 (amd64) (updated since a week)
SG-2440++

http://i.imgur.com/kIWKnYW.jpg

Offline ivor

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Re: Missing Serial Number in Console after Upgrade SG-4860
« Reply #3 on: March 20, 2017, 10:38:36 am »
The instructions have been updated. If you followed the guide and now your pfSense dashboard shows symbols instead of units serial, please contact us for a fix. It's purely a cosmetic issue so no need to panic. Please contact support@netgate.com if your unit is not displaying a serial. We apologize for any inconvenience.
I believe you have my stapler.

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Offline Ramosel

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Re: Missing Serial Number in Console after Upgrade SG-4860
« Reply #4 on: March 20, 2017, 11:28:15 am »
The instructions have been updated.

My SG-4860 came with the .08-nodebug release but in mail swap with a pfSense buddy I was told there was a .12 available.  I'd been meaning to do the update so I ran the remote instructions from the Netgate site and it rebooted with no issues and shows the correct serial number on the Dashboard.   (then I found your response)

https://www.netgate.com/docs/sg-4860/adi-bios-flash.html

So I'm assuming the information at the site is the "updated" version you speak of?

FYI: I was already on the 2.3.3-RELEASE-p1

Offline ivor

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Re: Missing Serial Number in Console after Upgrade SG-4860
« Reply #5 on: March 20, 2017, 11:46:01 am »
Yup, if the serial is correctly displayed on the Dashboard, you have followed the correct documentation.
I believe you have my stapler.

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Offline Ramosel

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Re: Missing Serial Number in Console after Upgrade SG-4860
« Reply #6 on: March 21, 2017, 10:53:04 am »
Yup, if the serial is correctly displayed on the Dashboard, you have followed the correct documentation.

Cool, thanks ivor.

I must admit, it's a bit ironic that the "remote" update requires someone onsite for the physical power cycle.  I understand why.

For me, the remote option was just easier than generating an image on a stick and remote for me is merely upstairs/downstairs.

Rick