Netgate SG-1000 microFirewall

Author Topic: SG-2440 random shutdown  (Read 168 times)

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Offline yellowbrick

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SG-2440 random shutdown
« on: January 18, 2018, 03:54:47 pm »
Hello,

Over the last 2-3 months my SG-2440 has been shutting down randomly with increasing frequency to where it now happens approx once a week. Here are the symptoms:

-no lights on the SG2440 whatsoever
-power cables still plugged in
-no power loss
-no other equipment on the UPS having any issues (have moved to another port on the UPS already)
-need to remove power cable and re-insert to reboot the unit
- **the time on the unit is > months old at startup, syncs after the device boots each time **
-i have also replaced the power brick with another unit and still see the same symptoms

What else can I check? Any ideas to proceed?

Thanks

Offline ivor

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Re: SG-2440 random shutdown
« Reply #1 on: January 18, 2018, 04:17:19 pm »
Please contact our support and reference this thread. https://customercare.netgate.com/
Need help fast? Commercial support: https://www.netgate.com/support/