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Author Topic: Gateway down?  (Read 231 times)

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Offline forceblogger

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Gateway down?
« on: February 12, 2018, 09:38:50 pm »
hi all,

i have task to solve and i don't know how

my superior ask me to make the "1MBWAN_PPPOE" to be online(refer to attachment)

i already check the interface and routing setting

all is correct but don't know why it still showing unknown status

any feedback is much appreciated
« Last Edit: February 14, 2018, 12:21:14 am by forceblogger »

Offline heper

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Re: Gateway down?
« Reply #1 on: February 13, 2018, 02:46:46 am »
start by asking you superior why you are running an unsupported/outdated version with potential security holes.

step 1) update to a stable version
step 2) report back to this forum


:)

Offline forceblogger

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Re: Gateway down?
« Reply #2 on: February 14, 2018, 02:32:50 am »
hi Heper,

done updated from version 2.1.5 to 2.3.5

but the problem still not solve

any idea?

Offline heper

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Re: Gateway down?
« Reply #3 on: February 14, 2018, 03:56:24 am »
well you probably want to start with the beginning:

- Is that wan actually working? (try diagnostics-->ping & select the problematic wan)
- Is there a valid monitor ip set in system / routing /gateway for the problematic wan ?
- try restarting dpinger service & post the redacted system logs from after that event



Offline forceblogger

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Re: Gateway down?
« Reply #4 on: February 14, 2018, 05:07:32 am »
Hi Heper,

- Is that wan actually working? (try diagnostics-->ping & select the problematic wan) (Done test and it worked)
- Is there a valid monitor ip set in system / routing /gateway for the problematic wan ? (i use google ip 172.217.24.164 )
- try restarting dpinger service & post the redacted system logs from after that event ( not sure what you mean by restart dpinger service )

Offline heper

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Re: Gateway down?
« Reply #5 on: February 14, 2018, 04:09:18 pm »
you could try a different monitoring ip.

restarting dpinger: goto status --> services & click restart dpinger, then click the icon to show the related log entries

Offline forceblogger

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Re: Gateway down?
« Reply #6 on: February 14, 2018, 09:44:25 pm »
Hi Heper,

Thank you for help

Now all connection online again

Root Cause: Wrongly configure modem
Solution: change modem