I would prefer the commercial support, but the 600.00 entry is simply too much as a small shop. I might not need any more help for 6 months or I might need many hours next week you never know. I prefer to pay as I go type of thing.
I found this particular problem and fixeed. Ipsec was on, but not enabled. Basically I read that with freebsd if you have an ipsec tunnel to a remote network even if its disabled in my case that it cannot pass traffic to that network through openvpn. Very obscure, but a simple chceck box fixed it. Too bad it took several days of unbillable work to find that box!