Netgate SG-1000 microFirewall

Author Topic: Minnowboard dual ethernet quadcore HDMI Problem  (Read 297 times)

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Offline ketchupmonster`

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Minnowboard dual ethernet quadcore HDMI Problem
« on: January 01, 2018, 03:21:00 pm »
Hello,

Originally bought this item from Amazon in the Summer: https://www.amazon.com/gp/product/B0722JRVCH/ref=oh_aui_search_detailpage?ie=UTF8&psc=1.  Installed pfsense and worked great until recently.  Connected a monitor to it to discover that it is faulting and is just in a boot loop after it attempts to boot to pfsense.  Fixed this with a bootable usb and worked fine for about a night.  Woke up the next morning to it doing the same thing.  Now my issue is that I can't even get it to display video through the HDMI port anymore.  I have tried multiple monitors as well as plugging in the monitor after boot or leaving it plugged in during boot.  I know there are reported issues with the HDMI port on these boxes, but I thought it was fixed by power cycling the box.  Any help is appreciated, as right now I just have a $350 paper weight.  Thanks!

johnkeates

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Re: Minnowboard dual ethernet quadcore HDMI Problem
« Reply #1 on: January 01, 2018, 03:53:56 pm »
does it work with other software

Offline ketchupmonster`

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Re: Minnowboard dual ethernet quadcore HDMI Problem
« Reply #2 on: January 01, 2018, 04:32:13 pm »
Does the netgate box work with other software you mean?  I can't actually see the boot menu when it powers on, so I can't reinstall or do anything with it unfortunately.  It powers on, but I have no idea what it is actually doing.

johnkeates

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Re: Minnowboard dual ethernet quadcore HDMI Problem
« Reply #3 on: January 01, 2018, 05:28:52 pm »
Looks like this means:

- has nothing to do with pfSense
- hardware or base firmware is broken
- it is official hardware (has a separate board)

Have you called NetGate yet?

Offline ketchupmonster`

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Re: Minnowboard dual ethernet quadcore HDMI Problem
« Reply #4 on: January 01, 2018, 06:06:14 pm »
I haven't called them only because it looks like to get support, I have to buy a support bundle.  This is just a firewall for home use, so the idea of buying a support contract sounds weird.  I suppose I could do it temporarily.  Is there some other support number I may have missed?  I was looking here: https://www.netgate.com/support/contact-support.html

Offline Grimson

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johnkeates

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Re: Minnowboard dual ethernet quadcore HDMI Problem
« Reply #6 on: January 01, 2018, 06:16:15 pm »
I haven't called them only because it looks like to get support, I have to buy a support bundle.  This is just a firewall for home use, so the idea of buying a support contract sounds weird.  I suppose I could do it temporarily.  Is there some other support number I may have missed?  I was looking here: https://www.netgate.com/support/contact-support.html

I'm not sure where you live or how the law works there, but where I live, the reseller/retailer is responsible for handling this kind of thing. Since Netgate is where you bought it, they would be responsible. The law here states that a business selling to consumers is by default responsible for ensuring a sold item lives up to its expected functionality for the duration of its acceptable lifetime. It's pretty much a blanket law to make sure businesses don't try to sell crap or scam people. Then, there's warranty, which you should be covered by, since it should be at least a year. (that's what netgate states on the site as 'manufacturers warranty') That page lists this as the contact options: https://www.netgate.com/company/contact-us.html

Also this, indeed:
https://store.netgate.com/Warranty-and-Returns.aspx#RMA

Offline ketchupmonster`

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Re: Minnowboard dual ethernet quadcore HDMI Problem
« Reply #7 on: January 01, 2018, 06:34:18 pm »
Thanks guys.  I actually bought it from Amazon, not sure if I have to go through them first or not.  I will call netgate and see if they'll help.  I appreciate it!

Offline ivor

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Re: Minnowboard dual ethernet quadcore HDMI Problem
« Reply #8 on: January 02, 2018, 04:33:17 am »
Yes, please call us and we will be able to assist. You can also submit a ticket to https://customercare.netgate.com/
Need help fast? Commercial support: https://www.netgate.com/support/

Offline bcruze

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Re: Minnowboard dual ethernet quadcore HDMI Problem
« Reply #9 on: January 04, 2018, 07:30:12 am »
please let us know the outcome.   that was my next purchase once i decide to replace my sg2220